Evaluasi Pengalaman Pengguna Aplikasi Presensi Digital SIHADIR Polnep Menggunakan User Experience Questionnaire Plus (UEQ+)

Muhammad Ghozy Alkhairi, Dhani Ariatmanto

Abstract


Transformasi digital di perguruan tinggi menuntut sistem informasi yang fungsional sekaligus memberikan pengalaman pengguna (User Experience/UX) yang baik. SIHADIR Polnep adalah aplikasi presensi digital berbasis Android yang diterapkan di Politeknik Negeri Pontianak sejak Januari 2025. Namun, pasca-implementasi, ditemukan indikasi permasalahan pada antarmuka yang kurang intuitif dan kendala teknis yang mengganggu kenyamanan pengguna. Penelitian ini bertujuan menganalisis tingkat pengalaman pengguna aplikasi SIHADIR menggunakan User Experience Questionnaire Plus (UEQ+) dengan empat dimensi: Perspicuity, Efficiency, Dependability, dan Attractiveness. Kuesioner disebarkan kepada 82 pengguna aktif yang terdiri dari dosen dan tenaga kependidikan Polnep. Hasil menunjukkan Attractiveness (mean=1,45) dan Efficiency(mean=1,43) berkategori Positif, sedangkan Perspicuity (mean=0,698) dan Dependability (mean=0,256) berkategori Netral. Uji Mann-Whitney U mengungkap perbedaan persepsi signifikan antara kedua kelompok (p<0,001), paling mencolok pada dimensi Dependability, yang dijelaskan melalui konsep konsekuensi penggunaan (stakes of use). Temuan ini menjadi acuan kuantitatif pengalaman sekaligus landasan rekomendasi perbaikan antarmuka berbasis data.

Keywords


Pengalaman Pengguna; UEQ+; Sistem Presensi Mobile; Dependability; Perspicuity

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DOI: https://doi.org/10.29100/jipi.v%25vi%25i.10407

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